Always Prompt Services The Trusted name for prompt dependable services across Brisbane.
We’re the team of experts you can rely on for providing quality Appliance Repairs, Electrical Services and Air Conditioning for Property managers, Building Mangers, Real-estate agencies and Government agencies.
We are vey proud of our reliable team of experts, Licensed Master Technicians, Master Electricians and Air Conditioning Technicians servicing the whole Greater Brisbane Area.
We serve a broad range of sectors from private, commercial, real estate companies, Building Managers, Maintained Managers, Project Managers and Industrial Sector.
With our fleet of modern vans, professional kitted with the latest technology, tools and trade secrets. We can ensure a premium service and experience for all our valued customers. Our Appliance Repair Vans and Air Conditioning installation trailers are heavily stocked with parts, fittings and materials.
Our highly efficient, extremely friendly office staff support our Valued Customers and Field staff by keeping you up to date and well informed, providing you fast accurate quotes, sourcing any required parts or materials fast.
This ensures you a quality service process from start to finish every time.
We have a large Loganholme Parts Warehouse, supplying spare parts, Electrical Supplies, Smoke Alarms and Air Conditioning across Australia and beyond.
We Can Efficiently Manage All Your Appliance Repair, Electrician Services and Air Conditioning Needs, Brisbane Wide.
Put Us To The Test Today. Call Us On (07) 33936514 🙂
Account Customer/ Real Estate Company – Terms and Conditions
We require formal maintenance orders with appliance details and tenant’s details via email only.
Please note the following:
GAS repairs (Gas cooktops and Gas oven are only available on the Brisbane Southside, Bayside, and Redlands and Central Brisbane). This is by Special Request as all our technicians are not Gas Licenced
Maintenance orders need to contain the following information about the appliance/appliances.
1. Brand of appliance
2. Gas or Electric (cooktop/ovens only)
3. Specific info on faulty parts, i.e.: Left Hand Rear Large Cooktop Element or Grill element in
4. Would you like us to attend with or without parts prior to a diagnosis? If so, Model numbers
Please note that all specially ordered parts are non-refundable if:
(A) Incorrect information was provided on parts required
(B) The part ordered is not required.
All jobs require guaranteed parking onsite only.
1. Minimum 2.1m clearance for undercover parking.
2. Paid parking not considered guaranteed parking.
Access to Jobs
1. If our technicians require security clearance to enter buildings, please organise this prior to their arrival.
2. Please advise if technician needs to report to main reception/office on arrival.
3. Anytime the Technician needs to complete a Safety Analysis onsite, we will charge for it at our normal rate and is in addition to the labour component of the job.
Due to time constraints, we do not collect keys from Real Estate offices. Unless the office is onsite, or prior arrangements have been made.
Please note: If we have booked a time with a tenant and they do not show up for the
appointment, it is up to your company to ensure we are still paid for the call out fee of $89.
Reimbursement to the owner for no shows is between the tenants and yourselves/owners.
As our contract is between yourself and Always Prompt Repairs Pty Ltd, it is the responsibility of
your institution to ensure all invoices are paid as per the agreed terms.
A pre-approved owner limit of $300 is recommended. This will allow us to complete the job on
the spot if we have the part on hand, which will save the owner a second call out fee to go back
to the job for quotes under $300. If we do not have the part/s on hand, we will forward a quote
to the appropriate Property Manager and will await the owner’s approval before we order parts
to proceed with repairs.
Special ordered parts
Special ordered parts from suppliers are often non-refundable, therefore parts exceeding the
cost of $200 require a deposit of 50% of the part and the postage and handling fee.
Normal office hours are Monday to Friday 7.00am – 5pm. Please leave a message outside these hours..
The Technicians’ starting and finishing times vary, depending on the area which is serviced.
Within the greater Brisbane region, we charge $159 which includes the call-out fee and first half
hour of labour. There are additional charges for work outside Brisbane. We can diagnose and sometimes repair most faults within the first half hour. Should you require further labour be required, we will charge at $35 per 15 mins. If it’s a common fault and we have the part on hand, you are just up
for the call out, labour and price of the replacement part. If it is an uncommon fault and we
don’t carry the part we will need to go away and source the part. We can then get back to you
with a competitive quote to repair the unit.
We will not order any parts without your written approval in an email.
For all new accounts, we offer a 14 Day account on the basis that a company credit card is kept
on file for our security.
In the instance that an account is overdue by more than 30 Days, the credit card will be used to
pay outstanding funds.
A written receipt/tax invoice will be emailed to the appropriate agent.
If you have any further queries, please do not hesitate in contacting us on 07 3393-6514.
Please email us at [email protected] to receive and Account Request Form and confirm you’ve read and
accepted our terms and conditions.