Property Managers / Account Customers
Always Prompt Repairs has a reliable team of expert, licensed technicians and property managers servicing the whole Greater Brisbane Area.
We carry most common parts in our stocked vans. As well as that, we’ve a strong team of highly efficient office staff supporting our technicians while keeping you up to date and well informed. This ensures a quality Repair process from start to finish.
We are the trusted choice of the Top Property Managers Across Brisbane!
We efficiently manage all your appliance repair, maintenance and installation needs. No job is too big or too small.
Call Us Today! (07) 33936514
Account Customer/ Maintenance Managers – Terms and conditions
We require formal Maintenance Orders with appliance details and tenant’s details via email only.
Please Note the following:
1. GAS repairs (Gas cooktops and Gas oven are only available on the Brisbane South side,
Bayside, and Redlands & Central Brisbane). This is by Special Request as all our technicians are
not Gas Licenced
2. We do not specialise in commercial appliance repairs, although we can service or repair these
on a case by case basis.
Work Orders Should Include:
1. Brand of appliance
2. Gas or Electric (cooktop/ovens only)
3. Specific info on faulty parts, i.e.: Left Hand Rear Large Cooktop Element or Grill element in
4. Would you like us to attend with or without parts prior to a diagnosis? If so, Model numbers
are required. Please note that all special ordered parts are non-refundable if:
(A) Incorrect information was provided on parts required
(B) The part ordered is not required.
All jobs require guaranteed parking onsite only.
1. Minimum 2.1m clearance for undercover parking.
2. Paid parking not considered guaranteed parking.
Access to Jobs
1. If security clearance is required to enter buildings, please ensure this is organised prior to
2. Please advise if technician is required to report to main reception/office on arrival.
3. Anytime the Technician is required to complete a Safety Analysis onsite, this will be charged
for at our normal rate and is in addition to the labour component of the job.
Due to time constraints, we do not collect keys from Real Estate offices. Unless the office is
onsite, or prior arrangements have been made.
Please note: If we have booked a time with a tenant and they do not show up for the
appointment, it is up to your company to ensure we are still paid for the call out fee of $89.
Reimbursement to the owner for no shows is between the tenants and yourselves/owners
As our contract is between yourself and Always Prompt Repairs Pty Ltd, it is the responsibility of
your institution to ensure all invoices are paid as per the agreed terms.
A pre-approved owner limit of $300 is recommended. This will allow us to complete the job on
the spot if we have the part on hand, which will save the owner a second call out fee to go back
to the job for quotes under $300. If we do not have the part/s on hand, we will forward a quote
to the appropriate Property Manager and will await the owner’s approval before we order parts
to proceed with repairs.
Special ordered parts from suppliers are often non-refundable, therefore require a deposit of the part and the postage and handling fee.
Normal Office hours are Monday to Friday 7.30am – 4.30pm, outside these hours you are able
to leave a message.
The Technicians starting and finishing times do vary, depending on the area which is serviced.
Within the greater Brisbane region, we charge $149 which includes the call out fee and first half
hour of labour. Outside of Brisbane attracts additional charges. Most faults can be diagnosed
and sometimes repaired within this first half hour. Should further labour be required, this is
charged at $30 per 15 mins. If it’s a common fault and we have the part on hand, you are just up
for the call out, labour and price of the replacement part. If it is an uncommon fault and we
don’t carry the part we will need to go away and source the part. We can then get back to you
with a competitive quote to repair the unit.
We will not order any parts without your written approval in an email.
For all new accounts, we offer a 14 Day account on the basis that a company credit card is kept
on file for our security.
In the instance that an account is overdue by more than 30 Days, the credit card will be used to
pay outstanding funds.
A written receipt/tax invoice will be emailed to the appropriate agent.
If you have any further queries, please do not hesitate in contacting us on 07 3393-6514.
To Proceed: please email us at email@example.com to receive an Account Request Form and confirm you’ve read and
accepted our terms and conditions.